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Shipping & Returns

Delivery Methods

Orders placed by 3:30p.m. Pacific Time (6:30p.m. Eastern Time) will be shipped the same day.  Shipments are sent via UPS.  Delivery time will vary due to proximity to your shipping location.

Freight & Handling Charges

There will be no freight or handling charged on orders over $150 however, there is a nominal charge of $5.95 for the handling of orders under $150.

Expedited Shipping is available on shipments.  3rd day shipping is $15.00 and 2nd day shipping is $25.00.

Exceptions

Heavy, bulky, or hazardous items can incur additional shipping charges.  We will inform you of the changes in shipping charges before proceeding with your order.

Claims

Due to the possibility of damage during shipment or if your order is missing an item, please notify us within two business days.

Returns Policy

For returning an item, please call your sales representative or our customer service for authorization.  Product returns can be made within 30 days of purchase, in the original, unmarked, unopened, sealed package with a copy of the original invoice, for a full credit or refund.  Returned items not meeting this criteria will be assessed a minimum of 15% restocking charge, plus shipping charges incurred.

Before you open a package, please make sure that it contains the item the you ordered.  For your protection, small equipment that has been opened or used, such as handpieces, cannot be returned for credit or exchange.  It will be repaired or replaced according to the manufacturer's warranty.  If you find that an item is defective while in use, return the remaining portion of the product with a full explanation of why it is defective.  We will forward the product and explanation to the manufacturer.  Please note that NON-STOCK OR SPECIAL ORDER merchandise that is not held in our regular inventory but ordered at your request is not returnable.